Frequently Asked Questions
Everything you need to know about your Watery gear and orders.
How long does shipping take for my swimming gear?
We process all orders within 24 hours. Depending on your location, standard shipping typically takes 3-5 business days, while express options are available at checkout.
What is your return policy for swimwear and equipment?
We offer a 30-day return policy. Items must be unused, in their original packaging, and with all hygiene seals intact to qualify for a full refund.
How do I know which size to choose for wetsuits?
Each product page features a detailed size guide. We recommend measuring your height, chest, and weight to find the perfect fit. If you are between sizes, we suggest sizing up for comfort.
Do you offer international shipping?
Yes, Watery ships to over 50 countries worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your destination.
Are your products covered by a warranty?
All our professional sports equipment and swimwear come with a 2-year warranty against manufacturing defects to ensure you have the best experience in the water.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.